Contacting us via social media
If you send us a private or direct message via social media the message will be archived within the social media platform it was sent to unless you request its deletion. It will not be shared with any other organisations.
Contacting us by telephone
If you contact us by telephone any personal data that you give us will not be shared with any other organisations.
Contacting us by email
Emails sent to us, including any attachments may be archived on our computers and email servers unless you request its deletion. Email monitoring or blocking software may also be used. Please be aware that you have a responsibility to ensure that any email you send to us is within the bounds of the law.
Communicating with You
We will use a variety of methods to communicate with you to provide this service and keep you up to date with our products and services at Barnes and Barnes. This may include email communications, video conferencing for the purposes of discussing your service and telephone calls. You can chose to opt out of communications at any time in line with GDPR regulations.
Using our services
We offer a range of services. We have to hold the details of the people who have requested these services in order to provide it. However, we only use these details to provide the service the person has requested and, if the person has opted in, to send other communication (such as newsletters) from us. When people do subscribe to our mailing list, they can cancel their subscription at any time and are given an easy way of doing this using the links at the bottom of any email newsletter.
Lawful basis and retention periods
We process data under the lawful basis of Consent and retain personal data for 2 years after your last interaction with us.
Under the Data Protection Act 1998, you have rights as an individual which you can exercise in relation to the information we hold about you. You can read more about these rights here
Specifically you have the following rights:
- the right to be informed
- the right of access
- the right to rectification
- the right to erasure
- the right to restrict processing
- the right to data portability
- the right to object
- the right not to be subjected to automated decision-making including profiling
Data Controller and Data Protection Officer
The roles of Data Controller and Data Protection Officer for all personal data is:
Barnes & Barnes
Business Design Centre
52 Upper Street
London, N1 0QH
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Complaints or queries
We try to meet the highest standards when collecting and using personal information. We take complaints we receive about this very seriously. We encourage people to bring to our attention if they think that our collection or use of information is unfair, misleading or inappropriate. We would also welcome any suggestions for improving our procedures.
If you want to make a complaint about the way we have processed your personal information, you can contact the ICO.
Access to personal information
We try to be as open as we can be in terms of giving people access to their personal information. Individuals can find out if We hold any personal information by making a ‘subject access request’ under the Data Protection Act 1998. If we do hold information about you we will:
- give you a description of it;
- tell you why we are holding it;
- tell you who it could be disclosed to; and
- let you have a copy of the information in an intelligible form.
To make a request for any personal information we may hold you need to put the request in writing to the contact details on our Contact Us page.
If you agree, we will try to deal with your request informally, for example by providing you with the specific information you need over the telephone.
If we do hold information about you, you can ask us to correct any mistakes by contacting us.
Links to other websites
Grant and his team were responsive and friendly producing a very thorough report within agreed timescales.
Barnes and Barnes were recommended to me, and I would definitely recommend them to others myself. I commissioned them to do a Home Buyer Report. The Report was thorough and very informative. The surveyor was also available for a follow-up phone call. I had the impression they really care about their job, which is very reassuring as a property buyer.
Valuation of residential property. An informative report was produced on time and for a reasonable price. Helpful and polite staff.
Mr Barnes was very helpful in identifying important defects in the house which we were planning to purchase, and as a result, we were able to avoid a bad bargain. His surveying report was also extremely detailed and well-written, and his advice very professional. We would definitely recommend his firm to others.
I commissioned a probate valuation survey from Barnes & Barnes of my late father’s flat in Islington for inheritance tax purposes. I do not live in Islington and needed an accurate valuation from professionals who are familiar with the area and know the local property market. Grant carried out a thorough survey and the valuation report was well-reasoned and easy to follow. I was and am very pleased with the service I received.